Shipping & returns
Every length is cut to order from the bolt, folded — never creased — and sent with a tracking link. This page explains how we deliver, and what to do if something is not right.
1. Where we deliver
We deliver across Saudi Arabia. Same-day delivery is available in Riyadh.
2. Delivery options and fees
- Standard — 3–5 business days. SAR 15, and free on orders of SAR 150 or more.
- Express — 1–2 business days. SAR 25.
- Same day, Riyadh only — order by 1 pm and it arrives by 10 pm the same day. SAR 35.
- Showroom pickup — free, and ready within 24 hours. We tell you when it is ready; bring your order number.
Business days are Sunday to Thursday, except public holidays. Checkout shows the delivery dates for your address, and every fee, before you pay. All prices include 15% VAT.
3. Swatches
Up to 3 free swatches in an order, of any fabric. Ordered on their own, they are delivered free by standard delivery; added to an order, they travel with it.
4. Tracking your order
When your order ships, we email you a tracking link. You can follow it at any time from Orders in your account, or on the order tracking page with your order number and email.
5. If a delivery does not work out
The courier contacts you before delivering. If they cannot reach you after their attempts, the parcel comes back to us, and we get in touch to arrange another delivery.
6. Returns
- Lengths cut to order are made to your measurements, so we cannot take them back for a change of mind. If you are unsure of a colour or a texture, order a swatch first.
- Whole rolls, uncut and in their original wrapping, can be returned within 14 days of delivery. Return delivery is yours to arrange — or bring the roll to our showroom at no cost.
- Swatches are free, and are not returned.
- Faulty fabric or a wrong cut is always ours to put right — see below.
To start a return, open the order under Orders in your account and choose Request a return, or write to us with your order number.
7. Faulty fabric or a wrong cut
If the fabric has a flaw, or we cut the wrong length or colour, tell us within 7 days of delivery: send your order number and a photo through Write to us, or reply to your order email. Please check the fabric before you cut or sew it — we can only assess what has not been altered. We collect it at our cost and send the right fabric, or refund you in full, delivery included.
8. Refunds
We refund within 5 business days of receiving and checking a return:
- Card and instalment payments go back to the same card or plan. Your bank may take a few more days to show it.
- Cash on delivery is refunded by bank transfer to an IBAN in your name, which we ask you for.
The original delivery fee is refunded when the return is our fault.
9. Anything else
See questions, answered, write to us, or message us on WhatsApp: [WhatsApp number].