Help

Questions, answered

Is there a minimum order?

No. Order one metre or a hundred — every length is cut to order from the bolt.

How do I work out how much fabric I need?

Can I buy a whole roll?

Can I change or cancel my order?

Can I ask about a fabric before I buy it?

Do I need an account?

How do free swatches work?

Why order a swatch?

How long does delivery take, and what does it cost?

Can I collect from the showroom?

How is fabric packed?

How do I track my order?

Can I return cut fabric?

What if the fabric is faulty or cut wrong?

How are refunds paid?

How can I pay?

Do prices include VAT?

Can I use more than one promo code?

Who can open a trade account?

What do I need to apply?

How long does the review take?

What does a trade account get?

Can I reserve rolls for a production run?

How do I sign in?

Can I download or delete my data?

Still unsure?

Write to Rtex about any weave, length or order.